Make sure of the appropriate size with our size guide. Download PDF file for check the size.

Please contact us from the contact section and we will find a solution. You have one week after delivery to ask for a refund or an exchange of the bracelet.

The quality of our product are a priority for us. Each product have a quality check but sometimes some can have quality problem that we did not see during quality control. If you have a problem with your Leo Mazzotti accessory (damaged, broken or other), use the contact page of our website and send us some photos of the problem and we will do our best to solve it soon.


The current manufacturing time is 3 days, after that your order will be shipped and the delivery time depends of your country but it’s around 2 to 3 weeks. For some countries, it’s less and for some it’s more, that’s depends of the Postal Service of your country.

All prices included free delivery, worldwide. You can choose to paid the Express Shipping to have your order faster.

We deliver to all countries except Mexico, South Africa and United Arab Emirates (due to many delivery problems and lost packages)

Our delivery usually takes 2 to 3 weeks. If you don’t get your order after 3 weeks, kindly contact us on the Contact Page and our team will check if there is a problem.


We urge our customers to check the products as soon as they receive them to ensure that they are in good condition and exactly what you have ordered. If you find anything wrong with the product, please contact us immediately!

Please contact our customer support via the Contact Page as soon as possible to change or cancel your order before it is shipped.

Send an e-mail to and note :

– Your order’s number

– Your name and surname

– Your Instagram name

Contact them as soon as possible and give them your order’s invoice to know more about the correct customs fees.

As soon as we receive your return shipment, we will let you know and  we’ll make the refund. Please be informed that it can takes up to two weeks for you to get the refund of your money on your bank account.

Make sure that you have noted the correct e-mail address? We also kindly request you to please check your spam folder. The email might have been marked as spam by your email provider.


You can order your bracelet using the following : Paypal, VISA, MasterCard & American Express.

Yes, our payments are handled by Paypal or Stripe which are recognized companies all over the world for their security.


All prices shown on our website include a Swiss VAT (Value Added Tax), which is 7,7% of the total price. Fees and taxes from your own country may be applicable once the order reaches the customs.

Please contact the customs office in your country to learn if there are any charges.

Our shipments are from Switzerland, depending on your country customs in your country sometimes take customs fees.

We offer delivery fees to offset the customs tax, so you have had customs fees to pay to the customs of your country but you do not pay any delivery fees on our website.

The tax you paid does not come back to us, it goes to the customs of your country.

We process orders placed with referral program codes every 2 weeks. Our teams will contact you by e-mail to make you choose the bracelet of your choice and we will send it to you free of charge.

We kindly request you to check if the code was written correctly? And if you have a code 2 for 1, make sure to put the 2 bracelets in your cart.

Of course! By purchasing one of our products, you join the Leo Mazzotti Family. By posting photos of your Leo Mazzotti products on Instagram and using our hashtags #leomazzotti #leomazzottifamily, you have a chance to be reposted on our official account.