F A Q
Please contact us from the contact section and we will find a solution.
You have one week after delivery to ask for a refund or an exchange of the bracelet.
The quality of our product are a priority for us. Each product have a quality check but sometimes some can have quality problem that we did not see during quality control.
If you have a problem with your Leo Mazzotti accessory (damaged, broken or other), use the contact page of our website and send us some photos of the problem and we will do our best to solve it soon.
All prices included free delivery, worldwide.
The current manufacturing time is 3 days ; after that your order will be shipped and delivery time depend of your country but it’s around 2-3 weeks.
For some country it’s less and for some it’s more, that’s depend of the Postal Service of your country.
We deliver all countries except Mexico, South Africa and United Arab Emirates (due to delivery problems and lost packages)
You can order your bracelet using the following : Paypal, VISA, MasterCard & American Express.
Yes, our payments are handled by Paypal or Stripe which are recognized companies all over the world for their security.
All prices shown on our website include a Swiss VAT (Value Added Tax), which is 7,7% of the total price. Fees and taxes from your own country may be applicable once the order reaches the customs.
Please contact the customs office in your country to learn if there are any charges.
Our shipments are from Switzerland, depending on your country customs in your country sometimes take customs fees.
We offer delivery fees to offset the customs tax, so you have had customs fees to pay to the customs of your country but you do not pay any delivery fees on our website.
The tax you paid does not come back to us, it goes to the customs of your country.
We process orders placed with referral program codes every 2 weeks. Our teams will contact you by e-mail to make you choose the bracelet of your choice and we will send it to you free of charge.
We kindly request you to check if the code was written correctly? And if you have a code 2 for 1, make sure to put the 2 bracelets in your cart.
Of course! By purchasing one of our products, you join the Leo Mazzotti Family. By posting photos of your Leo Mazzotti products on Instagram and using our hashtags #leomazzotti #leomazzottifamily, you have a chance to be reposted on our official account.
Please contact our customer support via the Contact Page as soon as possible to change or cancel your order before it is shipped.
Delivery time is around 3 weeks. If you don’t get your order after 3 weeks, you can contact us on the Contact Page and our team will check if there is a problem.
We urge our customers to check products as soon as they are received to ensure that they are in good condition and exactly what you have ordered. If you find anything wrong with the product, please contact us immediately!
Send an e-mail to firstname.lastname@example.org and note :
– Your order’s number
– Your name and surname
– Your Instagram name
Just give them your order’s invoice to know more about the correct customs fees.
Make sure that you have noted the correct e-mail address? We also kindly request you to please check your spam folder. The email might have been marked as spam by your email provider.
It depends on the return time, on our side as soon as we have received your return shipment we’ll make the refund. Know that it can take up to 2 weeks for you to have the refund of your money on your bank account.