F A Q

BRACELETS

What is my wrist size?

Make sure of the appropriate size with our size guide.

Download PDF file for check the size.

What to do if the size don't suit me?

Please contact us from the contact section and we will find a solution.

You have one week after delivery to ask for a refund or an exchange of the bracelet.

My Leo Mazzotti product is broken/damaged, what can I do?

The quality of our product are a priority for us. Each product have a quality check but sometimes some can have quality problem that we did not see during quality control.

If you have a problem with your Leo Mazzotti accessory (damaged, broken or other), use the contact page of our website and send us some photos of the problem and we will do our best to solve it soon.

DELIVERY

What is the price for delivery?

All prices included free delivery, worldwide.

When will my order be shipped?

The current manufacturing time is 3 days ; after that your order will be shipped and delivery time depend of your country but it’s around 2-3 weeks.

For some country it’s less and for some it’s more, that’s depend of the Postal Service of your country.

Do you deliver to my country?

We deliver all countries except Mexico, South Africa and United Arab Emirates (due to delivery problems and lost packages)

PAYMENT

What kind of payment is possible?

You can order your bracelet using the following : Paypal, VISA, MasterCard & American Express.

Is the payment secure?

Yes, our payments are handled by Paypal or Stripe which are recognized companies all over the world for their security.

OTHERS

What are the tax (VAT) and Customs Fees?

All prices shown on our website include a Swiss VAT (Value Added Tax), which is 7,7% of the total price. Fees and taxes from your own country may be applicable once the order reaches the customs.

Please contact the customs office in your country to learn if there are any charges.

I had a customs fee to pay when I received my order. Why?

Our shipments are from Switzerland, depending on your country customs in your country sometimes take customs fees.

We offer delivery fees to offset the customs tax, so you have had customs fees to pay to the customs of your country but you do not pay any delivery fees on our website.

The tax you paid does not come back to us, it goes to the customs of your country.

Someone used my discount code, when will I receive my free bracelet?

We process orders placed with referral program codes every 2 weeks. Our teams will contact you by e-mail to make you choose the bracelet of your choice and we will send it to you free of charge.

My discount code does not work, what should I do?

We kindly request you to check if the code was written correctly? And if you have a code 2 for 1, make sure to put the 2 bracelets in your cart.

Can I be featured on Leo Mazzotti's main account?

Of course! By purchasing one of our products, you join the Leo Mazzotti Family. By posting photos of your Leo Mazzotti products on Instagram and using our hashtags #leomazzotti #leomazzottifamily, you have a chance to be reposted on our official account.

ORDER

How do I change or cancel my order?

Please contact our customer support via the Contact Page as soon as possible to change or cancel your order before it is shipped.

I have not received my product, what should I do?

Delivery time is around 3 weeks. If you don’t get your order after 3 weeks, you can contact us on the Contact Page and our team will check if there is a problem.

What do I do if I received a wrong product or size?

We urge our customers to check products as soon as they are received to ensure that they are in good condition and exactly what you have ordered. If you find anything wrong with the product, please contact us immediately!

I have placed my order, how can I have the discount code for my followers?

– Your order’s number

– Your name and surname

– Your Instagram name

What to do if my order is on hold at the customs?

Just give them your order’s invoice to know more about the correct customs fees.

I have not received a confirmation email

Make sure that you have noted the correct e-mail address? We also kindly request you to please check your spam folder. The email might have been marked as spam by your email provider.

I have returned my order. When will I receive my refund?

It depends on the return time, on our side as soon as we have received your return shipment we’ll make the refund. Know that it can take up to 2 weeks for you to have the refund of your money on your bank account.